Returns & Refunds

Important Delivery Instructions

  • 📦 Inspect your parcel before accepting delivery.
  • 🚫 Do not accept the parcel if the box is damaged, torn, crushed, or appears to have been opened.
  • 🔒 Refuse the delivery if the product's security seal is broken, missing, or tampered with.
  • 📸 If possible, take clear photos of the damaged package before refusing the delivery.
  • 📞 Contact Gear Verse immediately with your order number and photos so we can investigate and arrange a replacement if necessary.
  • ⚠️ Once a parcel with damaged packaging or a broken seal has been accepted, it may affect your eligibility for a return or replacement claim.

Refund Policy

If we have accidentally shipped the wrong item, please contact us immediately with your order number and supporting photos. We will investigate the issue and provide the appropriate solution, including a replacement or refund where applicable or you receive a product that is damaged, defective, or different from the item you ordered, please contact Gear Verse. 

The following Services we provide if you receive wrong item or Damaged item

  • No Courier Shipping Charges 
  • No Hidden Charges
  • Correct product shipped at our cost


Return Period

We offer a 5-day return period from the date your order is delivered. If you receive a damaged, defective, incorrect, or incomplete product, you must contact Gear Verse within 5 days of delivery to request a return or replacement. To help us process your request quickly, please provide your order number along with clear photos or videos of the product and its packaging.

 

Items Not Eligible for Return or Refund

The following items are not eligible for a return or refund:

  • Returns requested due to a change of mind, personal preference, or ordering the wrong product after the order has been delivered.
  • Products damaged due to misuse, accidental damage, improper installation, or negligence.
  • Products with physical damage caused after delivery.
  • Items returned without their original packaging, accessories, manuals, or invoice.
  • Products with missing, damaged, or removed manufacturer seals (unless the issue was reported upon delivery).